SG
SHA G
1 reviews | Active since Nov 2017
28 Jan 2026, 21:38
Worst insurance company for pet insurance
The worst customer experience. I am struggling to get assistance. I spoke to a guy name Kamogele from client services and another lady name Lizzy. Both useless agents. Its regarding my pet insurance. I want to pay the second premium for this month and need the banking details. These ****ers cant even assist with that. I am trying endlessly to sort this out and they lie they will call back but absolutely useless. I have call recordings of my calls to them. I think i need to report this to the ombudsman.
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Replies (2)
Oneplan Insurance's replyOfficial
29 Jan 2026, 07:27Dear SHA,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Upon receipt of your complaint, we have have noted that your policy has been escalated for assistance with the premium and we have followed up on the request with the relevant department. Once we have feedback on the matter, we will be in contact with you to advise further.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Upon receipt of your complaint, we have have noted that your policy has been escalated for assistance with the premium and we have followed up on the request with the relevant department. Once we have feedback on the matter, we will be in contact with you to advise further.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Jan 2026, 07:27
Official
Dear SHA,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Upon receipt of your complaint, we have have noted that your policy has been escalated for assistance with the premium and we have followed up on the request with the relevant department. Once we have feedback on the matter, we will be in contact with you to advise further.
We look forward to resolving the matter.
Kind regards,
Oneplan.
Upon receipt of your complaint, we have have noted that your policy has been escalated for assistance with the premium and we have followed up on the request with the relevant department. Once we have feedback on the matter, we will be in contact with you to advise further.
We look forward to resolving the matter.
Kind regards,
Oneplan.
SG
SHA G's updateReviewer Update
29 Jan 2026, 15:03Can the manager named Dikeni kindly call me since he was the one that assisted me. I still didnt get any ****ing assistance. Must i come to the head office to ****** sort this matter out??????
SG
SHA G's update29 Jan 2026, 15:03
Reviewer Update
Can the manager named Dikeni kindly call me since he was the one that assisted me. I still didnt get any ****ing assistance. Must i come to the head office to ****** sort this matter out??????