1 reviews | Active since Dec 2021
Worst insurance company @oneplan insurance
This insurance company is extremely unprofessional and not to mention that they make changes to your policy without your consent regarding the prices you pay for them to cover your item, my premium went up by R400 with no notification or consent, I have sat phoning them for 2 weeks in a row hitting dead end after dead end getting no where with them and getting no support or information on why they changed my policy. They keep denying the images of my vehicle stating the photos were taken at night which is incorrect, the photos were taken in broad day light and they then added that my vehicle will not be covered until they are happy with my photos I have to keep resubmitting, they deduct money from your account but refuse to cover your vehicle if they are unhappy with your photos which is wrong as you paying for your car to be covered and they are denying you coverage on your vehicle until they are happy with your photos but you can bet that they will still take your money for absolutely nothing. Your car is not insured but they take money out of your account.
They are unhelpful not to mention they do things to your policy with no notification or request of doing so or consent, it is *******.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan