VS
Virusha S

1 reviews | Active since Oct 2020

10 Aug 2021, 11:40

Worst Insurance !!!

Would not recommend at all! Literally the worst pet insurance on the market. We've signed up for two policies both of which were thrown out because apparently they did not receive the forwarded documents, which were sent through multiple times. We are even paying for the excess buster which was never given to us. At first, they claimed to have not received payment- proof of payment was submitted. Once we claimed, they couldn't find our documentation for the claim and cancelled our policy without notification. Seems like they don't want to pay out and look for every excuse not to! Absolutely *********** and down right *******. Choose any other company, just not this one!

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Replies (3)
Oneplan Insurance
Oneplan Insurance's reply10 Aug 2021, 12:01
Official
Good day Virusha,

Thank you for taking the time to bring this to our attention.   

We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

Kindly note we have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further in this regard as we do have your fur-babies best interests at heart. Please provide us with your policy number or the policy owners ID number so we may assist further. 

Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
    
Kind Regards,
Oneplan
VS
Virusha S's update10 Aug 2021, 12:08
Reviewer Update
I have not received a call from you.
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Policy Number: ***
Oneplan Insurance
Oneplan Insurance's reply10 Aug 2021, 12:10
Official
Hi Virusha,

Thank you for the details.

We attempted to call on the number listed on the Hello Peter post. We will contact you on the number you have provided us with.

Kind Regards,
Oneplan