VG
Veo G
1 reviews | Active since Jul 2021
06 Jul 2021, 14:50
Worst Experience With an Insurance Service Provider
Its a Pity I cannot give zero stars, given the current economic climate and service being the deciding factor in differentiating insurance companies, One Plan Pet Insurance is an absolute disgrace. They deduct thier premiums monthly and it ends there, they are literally robbing clients! Worst service iv come across in the industry. unhelpful staff and a shocking experience. Will be taking this up with the Ombudsmen. Stay away!!
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Oneplan Insurance's replyOfficial
06 Jul 2021, 15:00Good day Veo,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require your policy details to further investigate the matter. Kindly provide us with your policy number or the policy owners ID number so we may assist further. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require your policy details to further investigate the matter. Kindly provide us with your policy number or the policy owners ID number so we may assist further. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Jul 2021, 15:00
Official
Good day Veo,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require your policy details to further investigate the matter. Kindly provide us with your policy number or the policy owners ID number so we may assist further. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require your policy details to further investigate the matter. Kindly provide us with your policy number or the policy owners ID number so we may assist further. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan