1 reviews | Active since Feb 2019
Worst experience
I have been a client of one plan now for a total of about 2 years and have been paying every month and never even used there service and now the first time I am using there service I am having the worst experience ever first of all my fur baby was taken to the vet on 26 of Jan and had to stay there for 2 nights I received the invoice on the Saturday 28 Jan and uploaded the claim on WhatsApp and the app I called them to find out what the status of my claim is when they informed me that the documents send in was to blurry and they can not see whats on the claim form so I send it in again still no feedback My question is if I did not call them to follow up how long would I have waited to find out that they can not see the invoice
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience which has been caused. We do have your fur-baby's best interest at heart and wish that he is having a speedy recovery.
As per our telephonic discussion we are currently dealing with the matter, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience which has been caused. We do have your fur-baby's best interest at heart and wish that he is having a speedy recovery.
As per our telephonic discussion we are currently dealing with the matter, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan