PK
Paula K
1 reviews | Active since Nov 2017
23 Feb 2024, 16:57
Worst Damn COMPANY Bunch of BS!!
You guys are a joke, and it is unbelievable how stupid you think clients are. When clients want more info or are interested in your products after all the BS you have told them you can't stop phoning them evening in the evening and can't stop emailing them, even on SUNDAYS, BUT when a CLIENT which you have already BS'd into one of your BS policies then the client has to wait 5 days. WOW, Now do I just look damn DUMB to you IDIOTS or do you think you can take me for a fool, YOU IDIOTS want me to wait 5 working days to phone me to cancel my policy so that a DEBIT or can go off first. UMMMM excuse me IDIOTS YOU WOULD HAVE TO REFUND ME! Now GIVE me my DAMN cancelation call by no later than MONDAY 25TH FEB 2024, or I will submit a COMPLAINT to SHORT TERM INSURANCE OMBUDSMAN and THE NATIONAL COMMISSIONER.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
23 Feb 2024, 18:53Dear Paula,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
If the cancelation request was sent after the 7-day cooling-off period, it is important to note that there is a one calendar month notice period and this will be calculated from the date in which we received the initial cancellation email request and should there be any refunds due to you it will be processed accordingly.
Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
If the cancelation request was sent after the 7-day cooling-off period, it is important to note that there is a one calendar month notice period and this will be calculated from the date in which we received the initial cancellation email request and should there be any refunds due to you it will be processed accordingly.
Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply23 Feb 2024, 18:53
Official
Dear Paula,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
If the cancelation request was sent after the 7-day cooling-off period, it is important to note that there is a one calendar month notice period and this will be calculated from the date in which we received the initial cancellation email request and should there be any refunds due to you it will be processed accordingly.
Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further.
Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
If the cancelation request was sent after the 7-day cooling-off period, it is important to note that there is a one calendar month notice period and this will be calculated from the date in which we received the initial cancellation email request and should there be any refunds due to you it will be processed accordingly.
Once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's replyOfficial
26 Feb 2024, 12:08Dear Paula,
Kindly note that we have been attempting to reach you on the listed number but were unsuccessful. Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we have been attempting to reach you on the listed number but were unsuccessful. Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Feb 2024, 12:08
Official
Dear Paula,
Kindly note that we have been attempting to reach you on the listed number but were unsuccessful. Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we have been attempting to reach you on the listed number but were unsuccessful. Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan