pp
pavania.n pavania.n
1 reviews | Active since May 2016
01 Jun 2023, 08:42
Worst customer service ever!
I downgraded my pet plan insurance on the 26th of April via telephone call and was still debited with my old premium and when I called them they apparently have no record of this request on their system yet I have my phone call log to prove I've spoken to one of the consultants and even what he advised the new premium would be. I asked for the call to be pulled and all they do is ignore me and drop calls when I call them.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
01 Jun 2023, 16:10Good day Pavania,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand,
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Jun 2023, 16:10
Official
Good day Pavania,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand,
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan