GX
Gugulethu X
1 reviews | Active since Dec 2019
31 Dec 2020, 13:02
Worst customer service
I would not recommend this stupid medical insurance to anyone their claiming process is a nightmare their staff is completely ***********, I have been trying to load a claim for my pre maternity benefit for weeks now and they keep telling me different things, I have provided them with my proof of pregnancy signed and stamped by my doctor plus my pregnancy scans and it just has been a constant back and forth, can you just give us a damn list of the information thatbis required on the invoice because I have been getting different answers every time I call, completely frustrating
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Oneplan Insurance's replyOfficial
31 Dec 2020, 16:27Hi Gugulethu,
Thank you for your feedback, we appreciate all feedback so as to improve our services.
As per our telephonic discussion, please note that the invoices submitted have been escalated to the claims department for review. We apologize for the inconvenience caused by this and have made of the details to ensure that this doesn't happen again.
Congratulations with the pregnancy and we wish you and the bundle of joy the best of health.
Kind Regards
Oneplan
Thank you for your feedback, we appreciate all feedback so as to improve our services.
As per our telephonic discussion, please note that the invoices submitted have been escalated to the claims department for review. We apologize for the inconvenience caused by this and have made of the details to ensure that this doesn't happen again.
Congratulations with the pregnancy and we wish you and the bundle of joy the best of health.
Kind Regards
Oneplan
Oneplan Insurance's reply31 Dec 2020, 16:27
Official
Hi Gugulethu,
Thank you for your feedback, we appreciate all feedback so as to improve our services.
As per our telephonic discussion, please note that the invoices submitted have been escalated to the claims department for review. We apologize for the inconvenience caused by this and have made of the details to ensure that this doesn't happen again.
Congratulations with the pregnancy and we wish you and the bundle of joy the best of health.
Kind Regards
Oneplan
Thank you for your feedback, we appreciate all feedback so as to improve our services.
As per our telephonic discussion, please note that the invoices submitted have been escalated to the claims department for review. We apologize for the inconvenience caused by this and have made of the details to ensure that this doesn't happen again.
Congratulations with the pregnancy and we wish you and the bundle of joy the best of health.
Kind Regards
Oneplan