JT
Joey T
1 reviews | Active since Dec 2023
05 Dec 2023, 08:00
Worst Customer Service
Customer service does not exist. My Yorkie crossed the Rainbow Bridge on the 29th March 2022, cremation costs etc not paid for by OnePlan and my furbabies are/were on the most expensive plan.I was still paying the monthly contribution for my little precious as at the end of October 2023. As at 5th December 202, still no refund. I removed my Chihuahua from the policy on the 6th November 202, in writing. I called for my policy, now I have lost all faith, I ned to see proof. The Chihuahua is still on the policy.
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Replies (2)
Oneplan Insurance's replyOfficial
05 Dec 2023, 16:35Dear Joey,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Kindly note as per our policy terms and conditions, clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all claim invoices have been received by us.
Based on our records, your pet sadly passed away in March 2022, but we only received information regarding their passing in October 2023. Our team is diligently addressing your query and working towards accurately calculating the refund amount. Our aim is to ensure the correct and precise amount is allocated to you.
We understand the importance of resolving this matter promptly and appreciate your patience and understanding as we go through the process. Rest assured that our team is fully committed to providing you with the best possible assistance.
Once again, we apologize for any inconvenience caused and endeavor to resolve this matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Kindly note as per our policy terms and conditions, clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all claim invoices have been received by us.
Based on our records, your pet sadly passed away in March 2022, but we only received information regarding their passing in October 2023. Our team is diligently addressing your query and working towards accurately calculating the refund amount. Our aim is to ensure the correct and precise amount is allocated to you.
We understand the importance of resolving this matter promptly and appreciate your patience and understanding as we go through the process. Rest assured that our team is fully committed to providing you with the best possible assistance.
Once again, we apologize for any inconvenience caused and endeavor to resolve this matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Dec 2023, 16:35
Official
Dear Joey,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Kindly note as per our policy terms and conditions, clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all claim invoices have been received by us.
Based on our records, your pet sadly passed away in March 2022, but we only received information regarding their passing in October 2023. Our team is diligently addressing your query and working towards accurately calculating the refund amount. Our aim is to ensure the correct and precise amount is allocated to you.
We understand the importance of resolving this matter promptly and appreciate your patience and understanding as we go through the process. Rest assured that our team is fully committed to providing you with the best possible assistance.
Once again, we apologize for any inconvenience caused and endeavor to resolve this matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Kindly note as per our policy terms and conditions, clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all claim invoices have been received by us.
Based on our records, your pet sadly passed away in March 2022, but we only received information regarding their passing in October 2023. Our team is diligently addressing your query and working towards accurately calculating the refund amount. Our aim is to ensure the correct and precise amount is allocated to you.
We understand the importance of resolving this matter promptly and appreciate your patience and understanding as we go through the process. Rest assured that our team is fully committed to providing you with the best possible assistance.
Once again, we apologize for any inconvenience caused and endeavor to resolve this matter as soon as possible.
Kind Regards,
Oneplan
JT
Joey T's updateReviewer Update
05 Dec 2023, 19:01Good Day
I do not accept the response to my first message.
I have already sent and received 17 e-mails. I received several calls from various consultants.
Loads of promises, but unfortunately no action.
OnePlan have ben dragging their feet since the 16th October 2023.
I can forward all the e-mails where I have been informed that they are working on the issue.
I do not take the calls anymore, because then I have no record of what they are promising to deliver versus what is actually happening.
I now require action, I have had enough of empty promises.
I do not accept the response to my first message.
I have already sent and received 17 e-mails. I received several calls from various consultants.
Loads of promises, but unfortunately no action.
OnePlan have ben dragging their feet since the 16th October 2023.
I can forward all the e-mails where I have been informed that they are working on the issue.
I do not take the calls anymore, because then I have no record of what they are promising to deliver versus what is actually happening.
I now require action, I have had enough of empty promises.
JT
Joey T's update05 Dec 2023, 19:01
Reviewer Update
Good Day
I do not accept the response to my first message.
I have already sent and received 17 e-mails. I received several calls from various consultants.
Loads of promises, but unfortunately no action.
OnePlan have ben dragging their feet since the 16th October 2023.
I can forward all the e-mails where I have been informed that they are working on the issue.
I do not take the calls anymore, because then I have no record of what they are promising to deliver versus what is actually happening.
I now require action, I have had enough of empty promises.
I do not accept the response to my first message.
I have already sent and received 17 e-mails. I received several calls from various consultants.
Loads of promises, but unfortunately no action.
OnePlan have ben dragging their feet since the 16th October 2023.
I can forward all the e-mails where I have been informed that they are working on the issue.
I do not take the calls anymore, because then I have no record of what they are promising to deliver versus what is actually happening.
I now require action, I have had enough of empty promises.