Worst customer experience
Worst customer experience I have ever received. Received a call on 1st of July to cancel my policy due to financial decisions. I've been told that my policy can be reduced which I accepted. Received my new policy with correct amount on it as been discussed. 1Aug had to phone in again as they have debited the old amount. Request a call back and after explaining the situation and I need the refund the lady asked me after signing into my policy which cat should be removed!! 😡 Not listening to the issue I just explained on the phone. Then she put me through to a gentleman who assisted me correctly. Still waiting for the refund. Try the WhatsApp bot..... that's even worst, finally spoke to someone and there is no recordes on my policy. Send a mail to cancel the policy... nothing. Phoned in again and now I'm just being ignored. So this is my last resort because no-one cares as long as they receive my money.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation kindly note that there is there is a one (1) calendar month notice period applicable for cancellations and that refunds to your bank may take between 7 to 14 working days to reflect in your bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation kindly note that there is there is a one (1) calendar month notice period applicable for cancellations and that refunds to your bank may take between 7 to 14 working days to reflect in your bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan