Worst company i know. ZERO stars

Item: Oneplan Insurance
Rating: 1
Author: Bianke J

How ****ty can one busines be. I wil NEVER recommend one plan to anybody. I logged a claim on the 12th of march 2018 still no feedback. I have in the meantime talked to 17 different people emailed 9 people . They keep telling me they will get back to me and still NO feedback . I email them EVERYDAY phone them everyday and still not even feedback. They always refuse to pay out my claims although i have been with them for more than 3 years now. I am sick and tired of the **** service they give. I give them 0 stars

Helpful (0)

Replies (4)

Oneplan Insurance's replyOfficial

14 May 2018, 11:12

Hi Bianke,

We are sorry to hear about the service you have received and for any inconvenience caused by this.

Please do allow us some time to look into your policy and we will revert back to you shortly.

Regards,

The Oneplan Team

Oneplan Insurance's reply14 May 2018, 11:12

Official

Hi Bianke,

We are sorry to hear about the service you have received and for any inconvenience caused by this.

Please do allow us some time to look into your policy and we will revert back to you shortly.

Regards,

The Oneplan Team

Bianke J's updateReviewer Update

14 May 2018, 11:14

Please do. It wont make a difference anyway because that is EXACTLY what all 17 of the people i spoke to on the phone said and now that i post it on hellp peter now you put on a nice front so people can think you try help and sort this out. Like i said wont make any difference. I have been waiting 2 months for feedback???? Go ahead make my day

Bianke J's update14 May 2018, 11:14

Reviewer Update

Oneplan Insurance's replyOfficial

14 May 2018, 12:53

Hi Bianke,

Once again we would just like to apologise for your experience. Kindly note that I have tried to contact you to no avail. May you kindly provide us with a suitable time to be contacted in order to have this resolved.

Regards,

The Oneplan Team

Oneplan Insurance's reply14 May 2018, 12:53

Official

Hi Bianke,

Regards,

The Oneplan Team

Oneplan Insurance's replyOfficial

14 May 2018, 14:28

Dear Bianke,

Thank you for taking my call. On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused by this.

Kindly be advised that your query has been addressed and resolved.

Regards,

The Oneplan Team

Oneplan Insurance's reply14 May 2018, 14:28

Official

Dear Bianke,

Kindly be advised that your query has been addressed and resolved.

Regards,

The Oneplan Team