1 reviews | Active since Jan 2017
Worst company ever. I will stay away from them. They don't pay your accounts!!!!
We have signed up with this health insurance almost 2 months ago. They refused to pay for our scripts and doctors visit due to the fact that they say that they have not received a invoice from Dischem. That after Dischem processed the claim via there system and it was authorized. Thereafter we visited the doctor and after the consultation we had to stand there with embarrassed as the doctors visit was declined because they did not receive Dischem's invoice the previous time. They just want to take a premium and not pay accounts to enrich themselves. Bryte insurance the underwrite should step up and rectify Oneplan!!!! I canceled the policy immediately by email and reversing my second month premium. Now they want to take a premium for September also. That one will also be reversed. This us a policy. A policy is when you miss a payment the policy lapse. Oneplan try to take a premium the end of August for September and you will face a case of ***** for a unauthorized debit order. After numerous calls from myself and them this matter was still not concluded.
Thank you for taking the time to bring this to our attention
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan