ZM
Zodidi M
1 reviews | Active since Sept 2020
30 Aug 2026, 16:36
Worse service ever
I am yet declined an invoice i have submitted...how do I continue with this when my invoices are declined ? What details are missing since im not a Doctor that does the invoice? This is frustrating and i want to CANCEL I cannot always have an invoice anxiety each time im sick and i have never declined you guys when you deduct each month...
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
30 Aug 2026, 17:51Dear Zodidi,
Thank you for taking the time to share your feedback.
We have investigated the matter and would like to clarify that the claims in question have not been declined or rejected. They are currently with our Claims Department, and no final decision has been made or communicated regarding the outcome.
We appreciate that claim reviews can be frustrating, particularly when additional information may be required. However, it is important to allow sufficient time for the assessment process to be completed. At this stage, the claims remain under consideration, and our team is still busy with the necessary review.
Once the assessment has been finalised, the outcome and any further requirements, if applicable, will be communicated to you via SMS and email using the contact details registered on your policy.
We kindly ask that you allow the review process to be completed before concluding that the claims have been rejected/declined. Our team remains committed to assessing all claims fairly and in accordance with the policy terms and conditions.
We trust that this clarifies the matter and thank you for your patience while the claims are being reviewed.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply30 Aug 2026, 17:51
Official
Dear Zodidi,
Thank you for taking the time to share your feedback.
We have investigated the matter and would like to clarify that the claims in question have not been declined or rejected. They are currently with our Claims Department, and no final decision has been made or communicated regarding the outcome.
We appreciate that claim reviews can be frustrating, particularly when additional information may be required. However, it is important to allow sufficient time for the assessment process to be completed. At this stage, the claims remain under consideration, and our team is still busy with the necessary review.
Once the assessment has been finalised, the outcome and any further requirements, if applicable, will be communicated to you via SMS and email using the contact details registered on your policy.
We kindly ask that you allow the review process to be completed before concluding that the claims have been rejected/declined. Our team remains committed to assessing all claims fairly and in accordance with the policy terms and conditions.
We trust that this clarifies the matter and thank you for your patience while the claims are being reviewed.
Kind regards,
Oneplan.
Oneplan.
ZM
Zodidi M's updateReviewer Update
31 Aug 2026, 10:46Hello
So the email i received with *** on the 30th August 2026 at 11h21 was a mistake?
So the email i received with *** on the 30th August 2026 at 11h21 was a mistake?
ZM
Zodidi M's update31 Aug 2026, 10:46
Reviewer Update
Hello
So the email i received with *** on the 30th August 2026 at 11h21 was a mistake?
So the email i received with *** on the 30th August 2026 at 11h21 was a mistake?
Oneplan Insurance's replyOfficial
31 Aug 2026, 10:56Dear Zodidi,
Thank you for getting back to us.
Kindly note that the notification you received was automatically generated as part of the claims review process. The invoice you submitted has been successfully received and attached to the relevant claims for assessment.
At this stage, the claims have not been finalised, and no outcome has been communicated. They remain under review by our Claims Team. Once the assessment has been completed, the outcome will be communicated to you via SMS and email using the contact details registered on your policy.
We appreciate your patience while the review is being completed and trust that this clarifies the matter.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply31 Aug 2026, 10:56
Official
Dear Zodidi,
Thank you for getting back to us.
Kindly note that the notification you received was automatically generated as part of the claims review process. The invoice you submitted has been successfully received and attached to the relevant claims for assessment.
At this stage, the claims have not been finalised, and no outcome has been communicated. They remain under review by our Claims Team. Once the assessment has been completed, the outcome will be communicated to you via SMS and email using the contact details registered on your policy.
We appreciate your patience while the review is being completed and trust that this clarifies the matter.
Kind regards,
Oneplan.
Oneplan.