1 reviews | Active since Jul 2014
Worse Response time EVER
Friday September 18th - first request to cancel a policy that I have with One Plan <br> Tuesday September 22nd - Second request to cancel policy sent<br> Wednesday 30th - 3rd request to cancel policy will be sent<br> <br> I am highly appalled by the lack of service and response time that One Plan shows its customers. I have been experiencing a lack of commitment ever since I have taken out this policy with One Plan which was in December 2014. I had an issue in June this year whereby I was told that my policy would not cover me due to the nature of the incident - to which this was not told to us when taking out this policy!!!<br> <br> <br> I would like for One Plan to cancel my policy with immediate effect and not debit my account from here on!!
Thank you for raising the above concerns, which are currently being investigated.
As per telephonic discussion , your policy will be cancelled effectively from the 01/11/2015 as per the 30 day notice period needed when termination your policy.
Should your needs change in future, please feel free to get in touch with us to see how we may best assist you.
Kind Regards
Ronald Govender
Oneplan Customer Care
Thank you for raising the above concerns, which are currently being investigated.
As per telephonic discussion , your policy will be cancelled effectively from the 01/11/2015 as per the 30 day notice period needed when termination your policy.
Should your needs change in future, please feel free to get in touch with us to see how we may best assist you.
Kind Regards
Ronald Govender
Oneplan Customer Care