1 reviews | Active since Jul 2021
Worse Insurance Experience
Dear One Plan Insurance Customer Service Team,
I am writing to express my extreme dissatisfaction with the service I received from your company regarding my policy, which was supposed to start on November 1, 2024. On October 29, 2024, I called to cancel the policy and request a refund before its commencement.
Despite initial resistance from Calvin Sweeting, who claimed to be a manager (later revealed to be a consultant), I was assured of a refund within 7-14 working days. This was confirmed via email. However, 18 days have passed, and I have yet to receive my refund.
I have followed up multiple times, only to face unhelpful and contradictory responses from various consultants, including Zinhle Kolota and Cerline. I am appalled by the lack of transparency, honesty, and integrity displayed by your team.
Key issues:
1. Delayed refund 2. Misrepresentation by Calvin Sweeting (claiming to be a manager) 3. Inconsistent and unhelpful responses from consultants 4. Failure to honor policy schedule terms
I request:
1. Immediate refund of R7 702.99 2. Explanation for the delay and miscommunication 3. Assurance of corrective action to prevent similar incidents
I expect a prompt resolution by the end of business today.
Policy Details: Policy Number: ST*** Policy Start Date: November 1, 2024 Cancellation Date: October 29, 2024
Contact Information Tshanduko Mukhuba *** ***
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
Kindly note that when a payment is collected via debit order it may take up to 48 hours for the funds to clear and reflect on our side due to it being a business account. For bank account refunds certain waiting periods are applicable related to the flow of business, therefore the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
Kindly note that when a payment is collected via debit order it may take up to 48 hours for the funds to clear and reflect on our side due to it being a business account. For bank account refunds certain waiting periods are applicable related to the flow of business, therefore the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.