LG
Lydia G
1 reviews | Active since Dec 2017
22 Sept 2022, 08:14
Worse claim process ever
Oneplan is the worst when claiming I've got a number of scenarios with them. They encourage you to use the card when paying the Dr you do that even send proof of payments but they reject your claim. I honestly wouldn't recommend it because they will stress you out instead of helping you.
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Oneplan Insurance's replyOfficial
22 Sept 2022, 09:02Good day Lydia,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply22 Sept 2022, 09:02
Official
Good day Lydia,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed legible invoice is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. Should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan