1 reviews | Active since Oct 2015
Wont pay claims - wants me to force doctor to change billing systems
<p>Oneplan refuse to pay claims if doctor doesn't produce invoices as they require. This is the second time they are refusing to pay a claim becasue the receipt is not printed the way they want, even though they have settled previous claims from THE SAME DOCTOR ???</p> <p> </p> <p>It seems Oneplan are running out of funds to settle claims, they are making up excuses not to pay. How can they expect me to go and tell my doctor to change their billing system ???</p>
Hi Reg,
We apologize for the inconvenience, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is to prevent *****. We hope that you are feeling better now and if you need anything else, we'll gladly assist you. Keep Well.
Kind Regards,
The Oneplan Team
Hi Reg,
We apologize for the inconvenience, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is to prevent *****. We hope that you are feeling better now and if you need anything else, we'll gladly assist you. Keep Well.
Kind Regards,
The Oneplan Team