LC
Lucia C
1 reviews | Active since Jul 2022
12 Aug 2024, 10:54
Wish you were a medical aid
I've been with Oneplan for over 10 years now and their service is excellent, I just wish they were a medical aid as you can't claim from SARS for monies paid to them. I pay just as much as for entry level medical aids without the added benefit. Also paying for specialists would not hurt either. But the overall experience is excellent. You either pay upfront and your claim is sorted within max two days or you load money on your Oneplan "credit card" and pay with that.
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Oneplan Insurance's replyOfficial
12 Aug 2024, 12:11Hi Lucia,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. Ensuring exceptional customer service is our top priority and we are grateful to have you as a valued member of the Oneplan Family.
Unfortunately, due to our product being a Short-Term Health Insurance product and not a Medical Aid, the legislation from SARS has to be followed.
Kindly note that Specialist cover is offered on the Executive Plan which is one of our highest plans as we have 5 different Health Insurance plans that clients can choose from to best suit their Health Insurance needs.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. Ensuring exceptional customer service is our top priority and we are grateful to have you as a valued member of the Oneplan Family.
Unfortunately, due to our product being a Short-Term Health Insurance product and not a Medical Aid, the legislation from SARS has to be followed.
Kindly note that Specialist cover is offered on the Executive Plan which is one of our highest plans as we have 5 different Health Insurance plans that clients can choose from to best suit their Health Insurance needs.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We are glad to have been with you for the past 10 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Aug 2024, 12:11
Official
Hi Lucia,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. Ensuring exceptional customer service is our top priority and we are grateful to have you as a valued member of the Oneplan Family.
Unfortunately, due to our product being a Short-Term Health Insurance product and not a Medical Aid, the legislation from SARS has to be followed.
Kindly note that Specialist cover is offered on the Executive Plan which is one of our highest plans as we have 5 different Health Insurance plans that clients can choose from to best suit their Health Insurance needs.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. Ensuring exceptional customer service is our top priority and we are grateful to have you as a valued member of the Oneplan Family.
Unfortunately, due to our product being a Short-Term Health Insurance product and not a Medical Aid, the legislation from SARS has to be followed.
Kindly note that Specialist cover is offered on the Executive Plan which is one of our highest plans as we have 5 different Health Insurance plans that clients can choose from to best suit their Health Insurance needs.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We are glad to have been with you for the past 10 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan