Why do I pay Monthly my fees

Not the 26th of January 2016 I had to consult my GP. I phoned the call center to authorize funds for me, which they did immediately. My GP decided not to charge me for consultations, and only referred me for X Rays. Again I phoned for authorization and immediately the funds were available. Back at my GP se just wrote me a prescription for medication. On my way to the Pharmacy I again phoned for authorization, and I was told that the Chemist must put the claim electronically through. At the Pharmacy I told them to put the claim electronically through. I was handed my medication and told to go to the cashiers, were I just swiped my card. After a day or so I started receiving sms'e stating that my claim will be rejected. On the 3rd of February 2016 I phoned the call center asking them what is wrong. They then told me that my GP funds was rejected. I then explained to them that I was not charged by my GP. They requested me to fax them detailed invoice for medication. On the 4th of February 2016 I faxed the invoice from our local Postnet. On my way to my wife's GP I contacted the call center again requesting to authorize GP funds again. I was told that my day to day was suspended.