While I only claim f...

Hi Kathy,

Thank you for sharing your service experience with us. Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible. Our paw buddies deserve to be treated with the utmost love and they are so lucky to have found a family as loving as yours. 

Kindly note that the Classic plan that your fur-baby is covered on offers a Pet Med Savings and Casualty benefit which falls under the day-to-day benefits. A vet consultation, prescribed medication, pathology, radiology, and medically justifiable dentistry, minor procedures, and treatments or diagnostic tests will be covered under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. 
 The Pet Med Savings benefit may be used towards preventative care claims for your insured pet and includes, voluntary sterilization, vaccinations, deworming, tick and flea control, and anal gland expression, dental scaling and polishing and nail clipping, chronic medication, hydro- and physiotherapy. This benefit offers clients the assistance towards preventative care claims for their fur-babies up to a cover limit of R750 per pet covered on the Classic plan. Should clients request more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.  
    
There are annual cover limits on all our cover types which are renewed on the anniversary of your policy. 
 
Should you need any further assistance, kindly do feel free to engage with us on our whatsapp platform *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. 
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
 
Kind Regards,
Oneplan