MK
Mpho K
1 reviews | Active since Dec 2013
19 Aug 2015, 09:28
Where is my card
The waiting period for my cover ended the 1st of August 2015. I've queried that the card was not delivered telephonically and via e-mail on two separate occasions. The excuse is that the card is still at the printers but no one has contacted me since. If I have an emergency and need to claim, that excuse is a weak one , I'm utterly disgusted at the poor service
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Oneplan Insurance's replyOfficial
20 Aug 2015, 10:57Hello kellymkila,
Thank you for bringing the above to our attention.
As per telephonic discussion with our customer care department, please note that we have traced your card as well as arrangements for delivery have been made. An SMS will be sent to you once your card is ready for delivery.
Kindly also note that should you have an emergency whereby urgent medical attention is needed, you may contact us on *** in order for our authorisations department to assist you.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion with our customer care department, please note that we have traced your card as well as arrangements for delivery have been made. An SMS will be sent to you once your card is ready for delivery.
Kindly also note that should you have an emergency whereby urgent medical attention is needed, you may contact us on *** in order for our authorisations department to assist you.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply20 Aug 2015, 10:57
Official
Hello kellymkila,
Thank you for bringing the above to our attention.
As per telephonic discussion with our customer care department, please note that we have traced your card as well as arrangements for delivery have been made. An SMS will be sent to you once your card is ready for delivery.
Kindly also note that should you have an emergency whereby urgent medical attention is needed, you may contact us on *** in order for our authorisations department to assist you.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion with our customer care department, please note that we have traced your card as well as arrangements for delivery have been made. An SMS will be sent to you once your card is ready for delivery.
Kindly also note that should you have an emergency whereby urgent medical attention is needed, you may contact us on *** in order for our authorisations department to assist you.
We do apologise for any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department