Whenever I need to process a claim, either the app does not respond or the request timed out

Hi Aishwarya, 

Thank you for bringing this to our attention. We understand how frustrating it must be to experience delays with the app when processing claims. Your convenience is important to us, and we'd love to help resolve this issue. 

We offer various platforms that you may utilize to submit claims such as WhatsApp at *** or via email to *** with your policy number in the subject line. Please feel free reach out to our support team so we can assist you further. We appreciate your patience and feedback as we work to improve your experience! 

Kind regards, 
Oneplan.