JR
JeanAA(C) Rex
1 reviews | Active since Mar 2015
26 Sept 2023, 11:23
When you eventually get past the robot, it’s getting better
When you eventually get past the robot, it’s getting better. The robot’s replies are really annoying, frustrating and a waste of time. It will also help if they can make the card more user friendly, especially at a variety of ATM’s. After a while Khutso and Rutendo assisted me. All good now..
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Replies (1)
Oneplan Insurance's replyOfficial
26 Sept 2023, 12:10Hi Jean,
Thank you for taking the time to share your service experience with us. We noted your concerns mentioned in the above escalation and will use them to improve our customer service. Our clients are important to us, and we are pleased to hear that despite the circumstances, the team created a memorable experience for you.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Thank you for taking the time to share your service experience with us. We noted your concerns mentioned in the above escalation and will use them to improve our customer service. Our clients are important to us, and we are pleased to hear that despite the circumstances, the team created a memorable experience for you.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Sept 2023, 12:10
Official
Hi Jean,
Thank you for taking the time to share your service experience with us. We noted your concerns mentioned in the above escalation and will use them to improve our customer service. Our clients are important to us, and we are pleased to hear that despite the circumstances, the team created a memorable experience for you.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Thank you for taking the time to share your service experience with us. We noted your concerns mentioned in the above escalation and will use them to improve our customer service. Our clients are important to us, and we are pleased to hear that despite the circumstances, the team created a memorable experience for you.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan