When the app wouldn't load my claims I used the whatsapp contact feature, the consultant Eugene was amazing and my claims were sorted immediately

Hi PS,

We love that Eugene from our Digital Team has made such a lasting impression on you. Thank you for sharing your service experience with us and for complimenting the team on their excellent customer service. Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible.
 
We apologize for any issues you may have experienced while using the App and we are pleased to hear that besides the circumstances Eugene has made a lasting impression on you.
 
Please give our love and well wishes to Kylou.
  
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
      

Kind Regards,
Oneplan