When I call they are helpful but not WhatsApp, they are also not responding to mails

Hi Dominique, 

Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to highlight your experience across our different communication channels.

We’re pleased to hear that when you call, our team is able to assist you effectively and get your queries resolved. However, we’re sorry to learn that your experience on WhatsApp and email has not been as responsive or reliable, and that the delays have caused frustration. 

We completely understand how important it is to have quick and consistent communication across all platforms, not just calls. Your feedback about response times has been noted and will be shared with the relevant teams as we work to improve our service levels. 

Our goal is to ensure that every channel offers the same level of efficiency and support, and we regret that this has not been your experience so far. 

Thank you again for your valuable feedback and for acknowledging the support you’ve received via calls. We remain committed to improving and providing you with a smoother, more responsive experience across all touchpoints. 

Kind regards, 
Oneplan.