MP
Maria P
1 reviews | Active since Feb 2021
30 Nov 2025, 16:05
When being transferr...
When being transferred to a consultant it takes very long on whatsapp and barely gives you 2 minutes to respond but service received from Julian was good.
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Replies (1)
Oneplan Insurance's replyOfficial
30 Nov 2025, 17:35Hi Maria,
Thank you for your feedback. We appreciate you letting us know about the long wait times and short response window on WhatsApp. It is helpful for us to be aware of this. We are glad to hear that Julian provided good service once you were connected, and we will share your message with him.
Kind regards,
Oneplan.
Thank you for your feedback. We appreciate you letting us know about the long wait times and short response window on WhatsApp. It is helpful for us to be aware of this. We are glad to hear that Julian provided good service once you were connected, and we will share your message with him.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Nov 2025, 17:35
Official
Hi Maria,
Thank you for your feedback. We appreciate you letting us know about the long wait times and short response window on WhatsApp. It is helpful for us to be aware of this. We are glad to hear that Julian provided good service once you were connected, and we will share your message with him.
Kind regards,
Oneplan.
Thank you for your feedback. We appreciate you letting us know about the long wait times and short response window on WhatsApp. It is helpful for us to be aware of this. We are glad to hear that Julian provided good service once you were connected, and we will share your message with him.
Kind regards,
Oneplan.