1 reviews | Active since Sept 2017
What a sorry excuse for a insurance company
I've been paying a certain amount every month for almost two years now! Every time I go to the vet it says no funds available. I want to know what am I paying for then? Every time I went to the vet I paid cash anyway! Useless medical aid! And charging for cancellation! Pathetic!
Hi Mone,
Thank you for your time on the call earlier. As discussed, our pet insurance product provides cover for unforeseen circumstances. We provide cover limits for features such as vet visits and routine care that our Onecard can be used for. When claiming for a feature, if the service doesn't exceed the cover limit, the remainder of the amount does not get carried over. We also require a detailed invoice that proves that the amount used from the card correlates with the amount claimed for at the vet.
If you have any further inquiries, please don't hesitate to pop us a message on our digital platforms as our digital team will be available to assist you. Our digital team is online during the following hours:
Mon-Fri: 8:00-17:00
Saturday: 8:00-12:00
Kind Regards,
The Oneplan Team
Hi Mone,
Thank you for your time on the call earlier. As discussed, our pet insurance product provides cover for unforeseen circumstances. We provide cover limits for features such as vet visits and routine care that our Onecard can be used for. When claiming for a feature, if the service doesn't exceed the cover limit, the remainder of the amount does not get carried over. We also require a detailed invoice that proves that the amount used from the card correlates with the amount claimed for at the vet.
If you have any further inquiries, please don't hesitate to pop us a message on our digital platforms as our digital team will be available to assist you. Our digital team is online during the following hours:
Mon-Fri: 8:00-17:00
Saturday: 8:00-12:00
Kind Regards,
The Oneplan Team