TT
Tsholofelo T
1 reviews | Active since Mar 2026
07 Apr 2026, 10:05
Well if I had been given all the necessary details on how to use the card before I got to go embarrassing myself with a card that declined at the counter I would have given 5 stars
Well if I had been given all the necessary details on how to use the card before I got to go embarrassing myself with a card that declined at the counter I would have given 5 stars . But all thanks to Shari Govender for helping me to understand how the card works Shari helped me so much thank you for your patience and kindness .
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Oneplan Insurance's replyOfficial
07 Apr 2026, 10:14Hi Tsholofelo,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the embarrassment and frustration you experienced when your card declined. You should always feel confident and prepared when using your Oneplan Card, and we apologise that you were not given the full guidance upfront on how it works.
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the embarrassment and frustration you experienced when your card declined. You should always feel confident and prepared when using your Oneplan Card, and we apologise that you were not given the full guidance upfront on how it works.
At the same time, we’re delighted to hear that Shari was able to step in with such patience and kindness to help you understand the process. Her willingness to explain everything clearly and ensure you felt supported reflects exactly the level of service we aim to provide.
Your feedback is valuable, and we’ll be using it to improve how we communicate card usage to our clients so that future experiences are smooth from the start. Thank you for your patience, and thank you for recognising Shari, we’ll be sure to pass your appreciation on to her.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply07 Apr 2026, 10:14
Official
Hi Tsholofelo,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the embarrassment and frustration you experienced when your card declined. You should always feel confident and prepared when using your Oneplan Card, and we apologise that you were not given the full guidance upfront on how it works.
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the embarrassment and frustration you experienced when your card declined. You should always feel confident and prepared when using your Oneplan Card, and we apologise that you were not given the full guidance upfront on how it works.
At the same time, we’re delighted to hear that Shari was able to step in with such patience and kindness to help you understand the process. Her willingness to explain everything clearly and ensure you felt supported reflects exactly the level of service we aim to provide.
Your feedback is valuable, and we’ll be using it to improve how we communicate card usage to our clients so that future experiences are smooth from the start. Thank you for your patience, and thank you for recognising Shari, we’ll be sure to pass your appreciation on to her.
Kind regards,
Oneplan.
Kind regards,
Oneplan.