SS
Shama S
1 reviews | Active since Sept 2023
22 Sept 2023, 08:48
Well I had some money in Duke card I was suppose to take him for his annual check up and the day I was going there the funds was taken back
Well I had some money in Duke card I was suppose to take him for his annual check up and the day I was going there the funds was taken back. I reached out to Khoza Cate and she assisted me so I can take him and have no problem. I also asked for a password reset and they helped me.
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Replies (1)
Oneplan Insurance's replyOfficial
22 Sept 2023, 11:14Hi Shama,
Thank you for sharing your service experience with us and for complimenting Cate on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for sharing your service experience with us and for complimenting Cate on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Sept 2023, 11:14
Official
Hi Shama,
Thank you for sharing your service experience with us and for complimenting Cate on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for sharing your service experience with us and for complimenting Cate on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan