WELCOME LETTER - MEMBER FOR YEARS

<p>I don't understand why OnePlan sends me a welcome letter indicating my policy has been approved! I never spoke to them in this regard!!!! TO TOP IT ALL, I HAVE BEEN A MEMBER FOR YEARS, paying yearly increases till it comes out of my ears! </p> <p> </p> <p>Is this going to be another administrative nightmare like all your processes? WHY am I receiving new policies???? Am I no longer an existing member? Why is your communication so incorrect, why does it not communicate the correct information????</p> <p> </p> <p>I am disappointed! But you just keep deducting monthly! Where is the decency of speaking to me as an EXISTING, PAYING MEMBER, rather than sending me frustrating information that does not make sense and raises concerns that I will be paying extra or for a new policy when I was never contacted.</p> <p> </p> <p>Sort out the communication sent to me urgently please!!!!!</p>