BS
Barry S
1 reviews | Active since Jul 2016
05 Dec 2019, 09:51
Watch out for One Plan Insurance, quick to take your money but bad with service.
After several phone calls and recordings (they don't do paper contracts) I managed to lease all my details. The person that suppose to help me, Zainub Wahed, begged me to please mention her name om Hallo Peter to rate her service, witch I have done, now that she needs to help me process my current medical aid documentations she has disappeared. This company is quick to get your bank details hence no contacts but as soon as you ask them to process important documentations they just not exist. Very bad business practice! Watch out for One Plan!
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Oneplan Insurance's replyOfficial
05 Dec 2019, 11:50Hi Barend,
Thank you so much for taking our call.
It is very concerning to hear about your bad experience with us. All the issues you have raised will be addressed. We sincerely apologize for the inconvenience caused.
As per our discussion, this matter has been dealt as a priority and we will continue to be in contact with you to ensure that this matter is rectified.
Kind Regards
Oneplan
Oneplan Insurance's reply05 Dec 2019, 11:50
Official
Hi Barend,
Thank you so much for taking our call.
It is very concerning to hear about your bad experience with us. All the issues you have raised will be addressed. We sincerely apologize for the inconvenience caused.
As per our discussion, this matter has been dealt as a priority and we will continue to be in contact with you to ensure that this matter is rectified.
Kind Regards
Oneplan