1 reviews | Active since Oct 2018
Watch out!
I thought this policy covers you for accidents, however out dog tore his crucial ligaments and the operation for this is not covered in the first 12 months. Read the details of the policy very carefully.
Hi Zander,
We're sorry to hear about your experience with us and apologise for any inconvenience caused.
Kindly note that each claim is assessed on an individual claim by claim basis and should the crucial ligament injury be acquired by means of an accident then this would be covered under the accident cover. However, should this be deemed to be hereditary to a specific breed then this would be excluded for the first 12 months on the policy.
We do emphasize the importance to all our client's to fami****ise themselves with the policy wording.
Regards,
The Oneplan Team
Hi Zander,
We're sorry to hear about your experience with us and apologise for any inconvenience caused.
Kindly note that each claim is assessed on an individual claim by claim basis and should the crucial ligament injury be acquired by means of an accident then this would be covered under the accident cover. However, should this be deemed to be hereditary to a specific breed then this would be excluded for the first 12 months on the policy.
We do emphasize the importance to all our client's to fami****ise themselves with the policy wording.
Regards,
The Oneplan Team