Warning! Stay away from OnePlan

In February 2023, Our beloved Bull dog suddenly fell ill. From an active happy four-year old she suddenly changed. Days after this incident she was diagnosed with a large tumour on her brain. OnePlan pet insurance tried every single angle to not pay claims. Instead of focusing on our animal’s recovery and treatment plan, our focus was on fighting an Insurance company. From the Hospitalisation, Medication, CT scans, MRI’s etc OnePlan repudiated claim after claim after claim. Be warned that the cover they sell you is not what it seems. Sadly, our special dog passed away on Sunday, May 28th, 2023. I am of the view that if we had an ethical Pet Insurance company behind us, we would have managed to seek an appropriate treatment plan for our Dog. As it stands, only one claim was paid. We have several bills outstanding. Start date of the policy was 2021. No exclusion and out of the waiting period. Still claims were not paid and honoured. This Cover is not what it seems. Read you policy document carefully, they will try all avenues to repudiate your claims, Big or Small. Do not use OnePlan! If you love and care for your animals find an ethical Pet insurer - NOT OnePlan.