GP
Gary P
1 reviews | Active since Mar 2024
30 Mar 2024, 09:43
Warning avoid One plan pet insurance
WARNING WARNING don't sign up with One Plan. My policy has almost doubled in 4 years for the same cover for my two pets. So I searched on hippo to find another insure and One Plan was offering the same cover that I had for R120 less. I contacted them a month ago regarding this but yet to receive an explanation. I have also not claimed on this policy. For the same cover there should be no increases on your policy unless the cover is increased. PLEASE PLEASE avoid One Plan, they have no Honesty and integrity. They have the art of charging more the the same cover and new clients start will a cheaper rate for the same cover, that's how they catch you and then give you big increases every year . Shop around and ask the wright questions. Support insurers that practice with Honesty and Integrity.
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Replies (2)
Oneplan Insurance's replyOfficial
30 Mar 2024, 12:13Dear Gary,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that our policy standard increase happens annually. The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that our policy standard increase happens annually. The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Mar 2024, 12:13
Official
Dear Gary,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that our policy standard increase happens annually. The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that our policy standard increase happens annually. The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
30 Mar 2024, 13:50Dear Gary,
Thank you for reaching out to us.
Kindly note that although there has been an increase in your premium kindly note that the benefits and cover limits have also increased as per the communication that was sent to you in December 2023.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that although there has been an increase in your premium kindly note that the benefits and cover limits have also increased as per the communication that was sent to you in December 2023.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Mar 2024, 13:50
Official
Dear Gary,
Thank you for reaching out to us.
Kindly note that although there has been an increase in your premium kindly note that the benefits and cover limits have also increased as per the communication that was sent to you in December 2023.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that although there has been an increase in your premium kindly note that the benefits and cover limits have also increased as per the communication that was sent to you in December 2023.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan