1 reviews | Active since Dec 2013
Waiting To Cancel My Policy
<p>Dear One Plan</p> <p> </p> <p>I Cancelled my policy 31 January 2017. a Gentleman phoned me and told me that i am covered until 28 February and on the 2 of March 2017 there will only be a deduction of R100 administration Fee, but however you deducted EVEN MORE MARCH AND APRIL. When you do a cancellation there must be a reason. </p>
Hi Janet,
Thank you for taking our call and allowing us the opportunity to resolve the query.
We apologise for the inconvenience caused in that your cancellation request wasn't actioned on time and will be dealing with the matter accordingly to ensure it doesn't happen again.
In the meantime, your policy cancellation has been backdated to the 1st March 2017 and a sms and email notification has been sent to you as confirmation. A refund request has also been processed for the premiums collected in March and April.
Once again we apologise for the inconvenience caused.
Kind Regards,
OnePlan
Hi Janet,
Thank you for taking our call and allowing us the opportunity to resolve the query.
We apologise for the inconvenience caused in that your cancellation request wasn't actioned on time and will be dealing with the matter accordingly to ensure it doesn't happen again.
In the meantime, your policy cancellation has been backdated to the 1st March 2017 and a sms and email notification has been sent to you as confirmation. A refund request has also been processed for the premiums collected in March and April.
Once again we apologise for the inconvenience caused.
Kind Regards,
OnePlan