R
Refilwe
1 reviews | Active since Sept 2023
06 Sept 2023, 17:14
Waiting time was too...
Waiting time was too long I had to keep following up
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Replies (1)
Oneplan Insurance's replyOfficial
06 Sept 2023, 19:24Hi Refilwe,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Sept 2023, 19:24
Official
Hi Refilwe,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan