mK
michelle K
1 reviews | Active since Jul 2015
06 Sept 2021, 19:59
Waiting
Have been struggling just to get my policy started. They keep on saying I have an outstanding balance and I keep on sending my policy schedule with the right amount. The debit order went off on Saturday and still my car is not yet covered. If my car is not covered tomorrow I will be finding me another insurer who is capable to help me
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Oneplan Insurance's replyOfficial
06 Sept 2021, 20:32Good Evening Michelle,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Sept 2021, 20:32
Official
Good Evening Michelle,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan