1 reviews | Active since Dec 2021
Vultures
I am HIGHLY disappointed in Onplan !
I lost my job the 23rd January and advised on their fancy WhatsApp service to my "personal advisor" of the situation...
He then went and offered me a "holiday" in leu of a cancellation - then told me that I must cancel so that I will not have to pay the months notice...
I received a letter now to say Oneplan would be debiting my now empty account, the months notice as per "terms and conditions" This debit will bounce!
Can you imagine if this was a claim?
Would anyone ever get the payout? Since there are SO many "T & C's" !? If they do - how long would it take to receive?
In all the years I have been paying R1400 per month and NEVER claimed once!?
Surely if there was any heart or compassion - they can just cancel the debit as I gave them a months notice and NEVER cost them a cent!
My one months payment that I have asked them not to debit should be covered by the INTEREST THEY have received a couple of times over - and the fact that I have not cost them anything?
This is exactly how these *******/******/inhuman greedy people are.
It is sad that they still need to feed their greed - without soul or compassion - live vampires sucking out the last drop of blood and essence from an already broken 52 year old white woman - like vultures !
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
I am not surprised!
You would think after publicly responding that I would have received an email?
Response on the fancy WhatsApp?
NOTHING...
Not surprised
I am not surprised!
You would think after publicly responding that I would have received an email?
Response on the fancy WhatsApp?
NOTHING...
Not surprised
Thank you for reaching out to us.
Kindly note that we have been attempting to contact you, however, it was to no avail.
Please provide us with a suitable time or alternative number to contact you.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we have been attempting to contact you, however, it was to no avail.
Please provide us with a suitable time or alternative number to contact you.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
THANK YOU!
You have resolved my issue and assured me that everything is in order!
I appreciate your time and response and take back my negativity toward OnePlan.
I can't change the star rating - but please take this as a 5 star service.
Ever gratefully
Laura
THANK YOU!
You have resolved my issue and assured me that everything is in order!
I appreciate your time and response and take back my negativity toward OnePlan.
I can't change the star rating - but please take this as a 5 star service.
Ever gratefully
Laura
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Jean-Claude has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Jean-Claude has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan