1 reviews | Active since Aug 2020
Vets refused to operate due to OnePlan’s Poor refund refund
How is it that several vets in the same geographical radius refuses to work with OnePlan Pet Insurance?
I have had this policy with OnePlan for several years and this is this first time I am claiming for an emergency operation on my four year old female rottie for an emergency spay. Policy premiums increase periodically and o have remained with OnePlan for emergency expenses like an operation. That is the point of policies.
Four vets in the area outright refused to take Bailey for the emergency op because of OnePlan’s reputation of delayed payments and vets waiting months for payouts/refunds.
Your team tells me to call around to find another vet that would do the operation. An emergency operation? I have contacted you via email then I am being sent from pillar to post, I have sent the refund info several times via WhatsApp and uploaded the claim via the app? I am now being asked to send the refund info again.
I have reported you to the FCSA!
I have been in the phone with you all night last night and money had to be coughed up for this emergency procedure!
Thank you for bringing this matter to our attention.
The finalisation and outcome of the claim have been communicated to you and the treating vet accordingly; however, it appears that there is a discrepancy regarding settlement, resulting in the advice provided to you to find an alternative service provider.
Kindly note that no benefits have been withheld or delayed unfairly.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust that this clarifies the matter at hand and wish your fur baby all the best.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
The finalisation and outcome of the claim have been communicated to you and the treating vet accordingly; however, it appears that there is a discrepancy regarding settlement, resulting in the advice provided to you to find an alternative service provider.
Kindly note that no benefits have been withheld or delayed unfairly.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust that this clarifies the matter at hand and wish your fur baby all the best.
Kind regards,
Oneplan.