EM
Edith M
1 reviews | Active since Jul 2014
08 Dec 2023, 22:17
Very unsatisfied customer
Good day
I would like to just inform all that I have been suspended on my Oneplan account apparently according to *****. This is based on an invoice which was never paid during a hospital claim and all I requested from Oneplan is an explanantion. Now I am being suspended for 6 months which does not make any sense at all. I never even received a call to explain this which I honestly think is very unprofessional, clearly they do not have an answer for non payment. If this is the route they choose to take then I do not see why I should continue with Oneplan as a Service Provider for Medical Insurance and will never recommend to colleagues or friends.
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Oneplan Insurance's replyOfficial
09 Dec 2023, 21:05Dear Edith,
Thank you for bringing this to our attention.
From the outset, we sincerely apologise and are sad to hear that your experience with Oneplan has not been a pleasant one. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for bringing this to our attention.
From the outset, we sincerely apologise and are sad to hear that your experience with Oneplan has not been a pleasant one. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
We again profusely apologise for any inconvenience and frustration caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply09 Dec 2023, 21:05
Official
Dear Edith,
Thank you for bringing this to our attention.
From the outset, we sincerely apologise and are sad to hear that your experience with Oneplan has not been a pleasant one. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for bringing this to our attention.
From the outset, we sincerely apologise and are sad to hear that your experience with Oneplan has not been a pleasant one. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
We again profusely apologise for any inconvenience and frustration caused and we hope to restore the experience.
Kind Regards,
Oneplan