1 reviews | Active since Nov 2021
Very unhappy client
I have been happy with OnePlan Insurance until recently when I was denied to put in a claim. I have been paying my installment every month never missed a payment. I am currently 31 weeks pregnant and wanted to claim for hospitalisation for the birth of my baby and our hospital stay I was then told that I am 2 months out of the waiting period of 12 months which I understand I offered to pay the 2 installments in advance just to give them reassurance that I won't cancel my plan or anything. I wanted to put al 3 my kids then on the plan as I have been happy until a week ago but if this is the service I get then I'll rather get a medical aid that will go the extra mile to assist their clients in any possible way.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the 12-month waiting period for Natural Birth and Emergency Caesareans is a general waiting period on the policy and it is the period of time that has to pass before you can claim for the benefit. Unfortunately, waiting periods cannot be reduced as this is a standard waiting policy on the policy and applies to all our clients.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the 12-month waiting period for Natural Birth and Emergency Caesareans is a general waiting period on the policy and it is the period of time that has to pass before you can claim for the benefit. Unfortunately, waiting periods cannot be reduced as this is a standard waiting policy on the policy and applies to all our clients.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Kind Regards,
Oneplan