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christa S
1 reviews | Active since Mar 2016
03 Mar 2026, 13:20
Very unhappy at the moment
Very unhappy at the moment. Not given correct information regarding my claim. And now my claim are rejected and must pay it myself after I have asked about funds available. Why are people in positions but can't do the job properly.
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Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
03 Mar 2026, 14:05Dear Christa,
Thank you for sharing your experience with us.
Thank you for sharing your experience with us.
We sincerely apologise for the manner in which your interaction was handled. The level of service you described does not reflect the professional and respectful standards we expect from our representatives, and we regret any frustration or inconvenience this may have caused.
We would like to thank you for taking our call to discuss the matter and as discussed on the call, the Dentistry claim has been reviewed by our claims department and subsequently has been approved. The due amount has been cleared. Additionally, please note that the benefits on your policy will renew on the anniversary of your policy which is the 1st of May.
We hope the feedback provided restores your experience with our services and we look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
We would like to thank you for taking our call to discuss the matter and as discussed on the call, the Dentistry claim has been reviewed by our claims department and subsequently has been approved. The due amount has been cleared. Additionally, please note that the benefits on your policy will renew on the anniversary of your policy which is the 1st of May.
We hope the feedback provided restores your experience with our services and we look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Mar 2026, 14:05
Official
Dear Christa,
Thank you for sharing your experience with us.
Thank you for sharing your experience with us.
We sincerely apologise for the manner in which your interaction was handled. The level of service you described does not reflect the professional and respectful standards we expect from our representatives, and we regret any frustration or inconvenience this may have caused.
We would like to thank you for taking our call to discuss the matter and as discussed on the call, the Dentistry claim has been reviewed by our claims department and subsequently has been approved. The due amount has been cleared. Additionally, please note that the benefits on your policy will renew on the anniversary of your policy which is the 1st of May.
We hope the feedback provided restores your experience with our services and we look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
We would like to thank you for taking our call to discuss the matter and as discussed on the call, the Dentistry claim has been reviewed by our claims department and subsequently has been approved. The due amount has been cleared. Additionally, please note that the benefits on your policy will renew on the anniversary of your policy which is the 1st of May.
We hope the feedback provided restores your experience with our services and we look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.