Very terrible service

<p>Firstly I pay a lot on the medical aid, I was told that it will cover anything I go for and I have been paying it for the past 6 months now. This One Plan medical aid does nothing for me after calling them yesterday like 5 times to get authorization to be booked in at Hospital.</p> <p>I called One Plan in the morning because the doctor referred me to see a Neurologist at the Springs Hospital (N17), I was told by one consultant that in an hours time they will call me back to give me the Authorization number, four hours went by and I had to call them again, with a different consultant telling me a different story. I called One Plan like 5 times and each person telling me a different story.</p> <p>I arrived at Springs Hospital(N17) and I was told that I need to pay in R30000.00 first and then they will see if the medical aid covers for the medical bills. I think it is ridiculous for me to pay up front and I pay for medical aid that promised me that I am covered to see any specialist at any time.</p> <p>I just feel if my situation was much worse then will I ever get the opportunity to go to a private hospital without anyone telling me I need to pay a large amount of money in or that One Plan is *********** and no one can tell you one story, each person giving you a different story.</p> <p>I would like the One Plan medical aid/policy that doesn't cover anything to be cancelled as soon as possible and that I'm not happy with what I was promised and that everyone is ***********.</p>