SMH
S. M Hanif
1 reviews | Active since Jul 2023
13 Feb 2025, 13:49
Very poor service, b...
Very poor service, better csncel my policy Wsste of time
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
13 Feb 2025, 14:37Dear S. M,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, your General Practitioner claim has been approved as a leniency, however, going forward, hand-written invoices will no longer be accepted. In order for claims to be processed, we will require computer-generated invoices.
Once again, we sincerely apologize for the inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, your General Practitioner claim has been approved as a leniency, however, going forward, hand-written invoices will no longer be accepted. In order for claims to be processed, we will require computer-generated invoices.
Once again, we sincerely apologize for the inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply13 Feb 2025, 14:37
Official
Dear S. M,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, your General Practitioner claim has been approved as a leniency, however, going forward, hand-written invoices will no longer be accepted. In order for claims to be processed, we will require computer-generated invoices.
Once again, we sincerely apologize for the inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, your General Practitioner claim has been approved as a leniency, however, going forward, hand-written invoices will no longer be accepted. In order for claims to be processed, we will require computer-generated invoices.
Once again, we sincerely apologize for the inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.