LH
Lizanne H
1 reviews | Active since Nov 2024
21 Nov 2024, 12:16
Very Poor Service
Very Poor Service - i called and waited for 30min for someone to pick up the phone. When they finally answered i was cut off completely and NO ONE called me back. I called again and was holding for another 15min and i gave my number to the lady for if i get cut off again.
The lady never called me back!!!!!!!
Worst place to have a medical plan with - wouldnt recommend them to anyone!!!!!!!!!!!!
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Replies (1)
Oneplan Insurance's replyOfficial
21 Nov 2024, 13:03Dear Lizanne,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused as well as any issues you may have experienced with our phone line.
As per our telephonic discussion, we have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused as well as any issues you may have experienced with our phone line.
As per our telephonic discussion, we have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Nov 2024, 13:03
Official
Dear Lizanne,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused as well as any issues you may have experienced with our phone line.
As per our telephonic discussion, we have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused as well as any issues you may have experienced with our phone line.
As per our telephonic discussion, we have proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan