Very poor service

Dear Vernon,

Thank you for bringing this matter to our attention.
  
We value customer feedback and strive to improve our service to meet our clients' expectations and we sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. 

Kindly note that we attempted to reach you on your listed number, however, it rings to no avail.
 
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address this issue and we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
  
Thank you and we look forward to hearing from you soon.
  
Kind Regards,
Oneplan