CW
Christina W

1 reviews | Active since Aug 2023

16 Aug 2023, 13:21

Very Impressive Claims-Service

The service that we receive from ONEPLAN for our pets is exceptional and beyond our expectations with our claim submissions.

We were able to focus on the pain and loss of our family cat Bubbles and not be concerned about the financial implications, thanks to the sufficient assistance of our consultant Eamonne Macfarlane. I will not think twice to recommend ONEPLAN Pet Insurance.

Appreciate the service received!

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply16 Aug 2023, 16:04
Official
Hi Christina,

Your 5-star rating on the service received from the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. 
  
We are so sorry to hear about the passing away of your fur-baby Bubbles. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Bubbles was lucky to have found a family as loving as yours. 
    
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation, you found an insurer that exceeds your expectations, and we are so proud of the team for assisting you professionally and with compassion during this difficult time. 

Please give our love to Chase, Twinkle, and Olivia, and may the memories you share with Bubbles forever be close to your heart.
   
Kind Regards,
Oneplan