W
WILHELMINA
1 reviews | Active since Apr 2026
14 Apr 2026, 17:04
Very helpful but i a...
Very helpful but i am disappointed when dr don't give a invoice just a receipt i don't get refunded
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
14 Apr 2026, 19:09Hi Wilhelmina,
Thank you for your feedback and for sharing your concern with us. We understand how disappointing it can be when you are unable to receive a refund, however, we would like to clarify the following; please note that for refund claims to be reviewed and processed, we require a printed detailed invoice as well as proof of payment. Unfortunately, a receipt on its own does not contain enough information for us to assess the claim.
We recommend requesting a detailed invoice from your service provider, as most are able to provide this upon request. Once you have the correct documentation, you are welcome to submit it for review and we will gladly assist you further.
Kind regards,
Oneplan.
Thank you for your feedback and for sharing your concern with us. We understand how disappointing it can be when you are unable to receive a refund, however, we would like to clarify the following; please note that for refund claims to be reviewed and processed, we require a printed detailed invoice as well as proof of payment. Unfortunately, a receipt on its own does not contain enough information for us to assess the claim.
We recommend requesting a detailed invoice from your service provider, as most are able to provide this upon request. Once you have the correct documentation, you are welcome to submit it for review and we will gladly assist you further.
Kind regards,
Oneplan.
Oneplan Insurance's reply14 Apr 2026, 19:09
Official
Hi Wilhelmina,
Thank you for your feedback and for sharing your concern with us. We understand how disappointing it can be when you are unable to receive a refund, however, we would like to clarify the following; please note that for refund claims to be reviewed and processed, we require a printed detailed invoice as well as proof of payment. Unfortunately, a receipt on its own does not contain enough information for us to assess the claim.
We recommend requesting a detailed invoice from your service provider, as most are able to provide this upon request. Once you have the correct documentation, you are welcome to submit it for review and we will gladly assist you further.
Kind regards,
Oneplan.
Thank you for your feedback and for sharing your concern with us. We understand how disappointing it can be when you are unable to receive a refund, however, we would like to clarify the following; please note that for refund claims to be reviewed and processed, we require a printed detailed invoice as well as proof of payment. Unfortunately, a receipt on its own does not contain enough information for us to assess the claim.
We recommend requesting a detailed invoice from your service provider, as most are able to provide this upon request. Once you have the correct documentation, you are welcome to submit it for review and we will gladly assist you further.
Kind regards,
Oneplan.