CV
Carol V
1 reviews | Active since Mar 2014
19 Jan 2022, 15:41
Very happy.
Mereshnie was ever so helpful and professional. My query/complaint was resolved so quickly.
I would like to add however - that it would be really nice for the app to show what the remaining annual limit is. I know you can work it out with contract and statement but would be great to see at a glance. Give your IT people a challenge!! :)
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Replies (1)
Oneplan Insurance's replyOfficial
19 Jan 2022, 17:57Hi Carol,
Thank you for taking the time to post this wonderful compliment on the service you have received. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Mereshnie was able to create a memorable experience for you.
Thank you for choosing Oneplan for your insurance needs, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the service you have received. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Mereshnie was able to create a memorable experience for you.
Thank you for choosing Oneplan for your insurance needs, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Jan 2022, 17:57
Official
Hi Carol,
Thank you for taking the time to post this wonderful compliment on the service you have received. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Mereshnie was able to create a memorable experience for you.
Thank you for choosing Oneplan for your insurance needs, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the service you have received. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Mereshnie was able to create a memorable experience for you.
Thank you for choosing Oneplan for your insurance needs, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan