Very good in WhatsAp...

Hi Kabelo, 

Thank you for your feedback. We are glad to hear that you are satisfied with our WhatsApp communication and we appreciate you highlighting where clarity can be improved.

With regard to claims and benefits, cover is assessed according to the specific benefit limits and terms on your selected plan. This information is outlined in detail in your policy schedule. We strongly encourage yo to read the document to fami****ise yourself with the selected plan and its limitations. 

We understand that this can be confusing and we apologise if this was not explained clearly. Our team is always available to go through your plan benefits in detail and to explain how benefit cover limits and annual limits are app****. 

Thank you for sharing your experience with us. Your feedback helps us improve our communication and support. 

Kind regards, 
Oneplan.